Business Process Outsourcing
Your Clients Judge You On Your People. Make Sure Your People Are Worth Judging.
BPO businesses face a unique recruitment challenge: you're not just hiring for your own operation — you're hiring to represent someone else's brand, often across multiple contracts simultaneously. Volume pressure, contract ramp-ups, and the need for candidates who can adapt quickly to different client environments mean that standard recruitment approaches consistently fall short.
Why Tigerlily Understands Your World
Tigerlily understands the BPO world. We know what a good contact centre agent looks like across different campaign types — inbound, outbound, blended — and we know how to identify candidates who can hit the ground running on a new client account without hand-holding. Fast, focused, and built for volume without sacrificing quality.
The UK BPO sector processes over 2 billion customer interactions annually, yet average agent attrition across the industry sits at 35-45% per year — one of the highest of any professional sector. Reducing early attrition by even 10% can save a mid-sized BPO business over £200,000 annually in recruitment and training costs.