Consumer Goods
The Brands Customers Love Are Built On Teams They Never See.
Consumer goods businesses — FMCG brands, distributors, wholesalers — rely on customer service, telesales, and account admin teams to keep relationships with retailers, stockists, and end customers intact. But these roles are often recruited reactively, without a clear brief, through agencies who don't understand the commercial pressures of a fast-moving consumer environment.
Why Tigerlily Understands Your World
Tigerlily works with consumer goods businesses to place customer-facing and admin professionals who understand account management, order processing, and the kind of proactive communication that keeps retail partners onside. We focus on people who are commercially aware, detail-orientated, and built for a sector where relationships drive revenue.
According to a 2023 report by the Institute of Customer Service, consumer goods businesses with above-average customer service performance deliver 6x higher revenue growth than those with below-average scores — driven largely by repeat business and referral rates.